NAHQ CPHQ Practice Exam 2025 - Free Certified Professional in Healthcare Quality Practice Questions and Study Guide

The standard commonly referenced for quality management systems in healthcare is ISO 9001. This international standard provides a framework for organizations to ensure they meet customer and regulatory requirements while improving their services and processes.

ISO 9001 is particularly relevant in healthcare settings because it emphasizes patient safety, continuous improvement, and consistent quality in healthcare services. Through its principles, such as a strong customer focus, engagement of top management, the process approach, and evidence-based decision-making, healthcare organizations can enhance their operational effectiveness and ensure the delivery of high-quality patient care.

Other options, while important in their own contexts, focus on different aspects of organizational management. ISO 14001 pertains to environmental management systems, Six Sigma is a methodology aimed at process improvement through statistical analysis, and Lean Management focuses on minimizing waste within manufacturing and production processes. While these are significant frameworks for improving quality and efficiency in various sectors, ISO 9001 is specifically tailored to establish and maintain effective quality management systems, making it the most relevant standard for healthcare quality management.