NAHQ CPHQ Practice Exam 2026 - Free Certified Professional in Healthcare Quality Practice Questions and Study Guide

A process indicator is defined as one that measures an activity carried out to provide care or service. Process indicators focus on the steps or processes involved in delivering healthcare services. They help organizations assess the effectiveness, efficiency, and quality of their processes by measuring specific activities related to providing care or services. Process indicators provide valuable insights into the performance of processes and help in identifying areas for improvement and monitoring performance over time.

Options B, C, and D do not accurately define process indicators. Option B refers to significant events that require further investigation, which is more aligned with the concept of event indicators. Option C mentions unexpected or negative variations, which are generally associated with outcome indicators. Option D talks about measuring the appropriateness of a procedure or treatment, which relates to outcome indicators or structure indicators.