NAHQ CPHQ Practice Exam Flash Cards

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Question: 1 / 50

A former patient emails an organization's chief executive officer complimenting the friendliness of the nurses while complaining that her pain was not well-managed. To comply with Centers for Medicare and Medicaid Services (CMS) Conditions of Participation, what actions are needed?

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Call the patient, put compliments in the nurses' personnel records, and report to the Quality Council

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